Return Policy Return Policy

Thank you for shopping with Overhead Door Parts Canada, our goal is to make a refund as fair and easy as possible. Should you find it necessary to return any merchandise, please follow the instructions below.

1. If you would like to exchange an item for a different one, please contact us and request to return the original item. You do not have to wait for us to receive the original item before placing a new order. Item must be returned in new condition (100% complete) with all original parts and free from any defects within 30 days. Electrical items that have been installed or tampered with are non-returnable. Please do not attempt to remove covers, shields etc. from electrical components. Please note that it takes us 2 to 3 business days to process returns once they arrive. A restocking fee of 10% plus our outgoing shipping expense will apply to any items returned. A refund will be issued depending on the condition, at the discretion of Overhead Door Parts Canada, if products are not returned in the original condition.

2. If you received a faulty item, please contact us to request a new item to be shipped or a refund. You will be refunded your original purchase price once we receive the item.

3. The customer is responsible for all Shipping and Handling charges incurred for returning any products to Overhead Door Parts Canada.

4. For your return please repackage your return item securely with delivery confirmation and/or insurance. Overhead Door Parts Canada is not responsible for items lost/damaged in return shipment.

5. Return all products to:

Overhead Door Parts Canada, 39 Garmisch Rd. Vernon, BC V1H 2K1

Thank you

Thank you for shopping with Overhead Door Parts Canada, our goal is to make a refund as fair and easy as possible. Should you find it necessary to return any merchandise, please follow the instructions below.

1. If you would like to exchange an item for a different one, please contact us and request to return the original item. You do not have to wait for us to receive the original item before placing a new order. Item must be returned in new condition (100% complete) with all original parts and free from any defects within 30 days. Electrical items that have been installed or tampered with are non-returnable. Please do not attempt to remove covers, shields etc. from electrical components. Please note that it takes us 2 to 3 business days to process returns once they arrive. A restocking fee of 10% plus our outgoing shipping expense will apply to any items returned. A refund will be issued depending on the condition, at the discretion of Overhead Door Parts Canada, if products are not returned in the original condition.

2. If you received a faulty item, please contact us to request a new item to be shipped or a refund. You will be refunded your original purchase price once we receive the item.

3. The customer is responsible for all Shipping and Handling charges incurred for returning any products to Overhead Door Parts Canada.

4. For your return please repackage your return item securely with delivery confirmation and/or insurance. Overhead Door Parts Canada is not responsible for items lost/damaged in return shipment.

5. Return all products to:

Overhead Door Parts Canada, 39 Garmisch Rd. Vernon, BC V1H 2K1

Thank you

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